
CompleteProtectionFor Your Journey
Your OMODA & JAECOO vehicle comes with comprehensive warranty coverage, ensuring peace of mind and protecting your investment for years to come.

Warranty Support
ComprehensiveProtection Plan
Your OMODA & JAECOO vehicle is protected by a comprehensive warranty covering major components and systems for complete peace of mind.
Euro NCAP 5-Star
Safety certification
Service Centers
Nationwide coverage
Expert Technicians
Certified professionals

5 Years or 100,000 km Warranty Coverage
Comprehensive warranty coverage for your OMODA and JAECOO vehicle, covering major components and systems from the date of original retail delivery, whichever comes first.

Engine & Powertrain
Complete protection for all engine components, transmission, and drivetrain systems
Covered Components:
- 2.0L Turbocharged Engine (JAECOO J8)
- 2.0L Turbocharged Engine (OMODA C9)
- 2.0L PHEV Hybrid System (C9 PHEV)
- Pure Electric Motor (JAECOO J6)
- 8-Speed Automatic Transmission
- Electronic Control Units
- Fuel System Components
- Cooling & Thermal Management
- Exhaust System
- All-Wheel Drive System

Electrical & Technology
All electronic systems, infotainment, and advanced driver assistance features
Covered Components:
- 12.3" Digital Instrument Cluster
- 14.8" Touchscreen System (J8)
- 12.3" Infotainment Screen
- Advanced Climate Control
- Electronic Parking Brake
- Advanced Driver Assistance System
- Intelligent Voice Assistant
- Wireless Phone Charging
- 360° Camera System
- Premium Sound System

Safety Systems
Complete coverage for all active and passive safety components
Covered Components:
- 8 Airbag Systems (J8)
- 6 Airbag Systems (C9, J6, J7)
- ABS & Electronic Stability Control
- Traction Control System
- Brake Assist System
- Blind Spot Detection
- Lane Departure Warning
- Collision Prevention System
- Hill Descent Control
- Electronic Safety Features

Chassis & Suspension
Structural components, suspension, steering, and brake systems
Covered Components:
- MacPherson Front Suspension
- Multi-link Rear Suspension
- Air Suspension System (J8)
- Electronic Power Steering
- Disc Brake Systems
- Regenerative Braking (J6, C9 PHEV)
- Wheel Bearings & Hubs
- Structural Components
- Advanced AWD System
- Terrain Management System
Electric Vehicle Warranty Coverage
Comprehensive warranty protection for OMODA J6 electric powertrain, battery systems, and charging infrastructure

EV Components Covered:
- Pure Electric Motor (275 HP / 360 Nm)
- 77 kWh NCM Lithium-Ion Battery Pack
- Advanced Battery Management System (BMS)
- Intelligent Fast Charging System (30-80% in 45min)
- Regenerative Braking with Energy Recovery
- Thermal Management & Cooling System
- Electric Safety & Protection Systems
- All-Wheel Drive Electric System
- Range Management & Optimization (460km WLTP)
- Smart Grid Integration & V2L Technology
- High-Voltage Electrical Components
- Charging Port & Onboard Charger (11kW AC)
Special EV Warranty Terms:
Premium Battery Protection
OMODA J6 Electric Vehicle
Our industry-leading battery warranty provides comprehensive protection for your electric vehicle investment with guaranteed performance standards.

What's Protected:
- Battery cell degradation beyond 70%
- Battery management system failures
- Charging system malfunctions
- Thermal management issues
- High-voltage component defects
- Software-related battery problems
What's Included
- Repairs at authorized service centers
- Genuine OEM parts for all replacements
- Transferable to subsequent owners
- 24/7 roadside assistance included
- No deductible for covered repairs
- Nationwide service network
Exclusions
- Normal wear and tear items (brake pads, wiper blades, filters)
- Damage from accidents, misuse, or neglect
- Modifications not approved by manufacturer
- Damage from environmental factors (floods, hail, etc.)
- Maintenance items and consumables
- Damage from racing or commercial use
Important: Regular maintenance at authorized service centers is required to maintain warranty validity.

Need Warranty Service?
Contact our authorized service centers or file a warranty claim online for fast and professional service.
Maintain YourWarranty Coverage
Follow the recommended service schedule to maintain your warranty coverage and ensure optimal vehicle performance and reliability.
Service Process
Our streamlined service process ensures your vehicle gets the best care
Book Appointment
Schedule your service online or by phone
Vehicle Drop-off
Bring your vehicle to our service center
Professional Service
Certified technicians perform maintenance
Quality Check
Thorough inspection and testing
Vehicle Ready
Pick up your serviced vehicle

First Service
Service Includes:
- Engine Oil Change
- Oil Filter Replacement
- Basic Vehicle Inspection
- Brake System Check
- Tire Pressure & Condition
- Fluid Level Inspection

Second Service
Service Includes:
- Engine Oil Change
- Oil Filter Replacement
- Air Filter Inspection
- Battery & Charging System
- Lights & Electrical Check
- Suspension Inspection

Third Service
Service Includes:
- Engine Oil Change
- Oil & Air Filter Replacement
- AC Filter Replacement
- Coolant System Check
- Brake Fluid Inspection
- Comprehensive Diagnostic

Ongoing Services
Service Includes:
- Scheduled Maintenance
- Diagnostic System Check
- Preventive Care
- Safety System Verification
- Performance Optimization
- Warranty Compliance Check
Important Service Reminders
Follow these guidelines to ensure your warranty remains valid and your vehicle performs optimally.
Service Book Maintenance
Keep all service records in your vehicle service book
Authorized Centers Only
Service only at authorized OMODA & JAECOO centers
Genuine Parts
Use only genuine OEM parts for replacements
Early Warning System
Monitor dashboard alerts and warning indicators
EV Service Differences
Electric vehicles have different maintenance requirements compared to traditional vehicles, with reduced service needs and specialized checks.

EV-Specific Services:
- No engine oil changes required
- Battery thermal management check
- Charging system inspection
- Electric motor diagnostics
- Regenerative braking system
- High-voltage system safety check

Don't Miss Your Service Interval
Schedule your service appointment today to maintain warranty coverage and ensure your vehicle continues to perform at its best.
RoadsideAssistance
Get professional roadside assistance whenever you need it. Our certified technicians are available 24/7 to help you get back on the road safely.

Emergency Hotline
Our emergency response team is standing by 24/7 to provide immediate roadside assistance wherever you are in Bangladesh.
Call Now for EmergencyEmergency Response Process
Follow these simple steps to get immediate roadside assistance
Call Emergency Hotline
Dial 09639-119977 for immediate assistance
Provide Location
Share your exact location and vehicle details
Stay Safe
Remain in a safe location while help is on the way
Technician Arrives
Certified technician provides professional assistance
Available Services
Comprehensive roadside assistance services to handle any emergency situation

Jump Start Service
Dead battery? Our technicians will get you back on the road quickly
- Professional equipment
- Safe jump start procedure
- Battery health check
- Available 24/7

Tire Change Assistance
Flat tire support with professional tire changing service
- Professional tire mounting
- Safety inspection
- Proper torque specifications
- Emergency spare installation

Lockout Assistance
Locked out of your vehicle? We'll help you regain access safely
- Non-destructive entry
- Professional tools
- No damage guarantee
- Quick response time

Emergency Fuel Delivery
Run out of fuel? We'll bring fuel directly to your location
- Quality fuel delivery
- Multiple fuel types
- Safe fuel handling
- GPS location tracking

Towing Service
Professional towing to the nearest authorized service center
- Flatbed towing trucks
- Authorized service centers
- Vehicle protection
- Insurance coordination

Minor Repairs
On-site minor repairs to get you back on the road
- Basic mechanical repairs
- Emergency parts supply
- Certified technicians
- Temporary solutions
Need Emergency Assistance?
Don't wait in an emergency. Our certified technicians are standing by 24/7 to provide immediate roadside assistance.
Simple & FastWarranty Claims
Our streamlined warranty claims process ensures quick resolution of your vehicle issues with minimal hassle and maximum transparency.
6-Step Claims Process
Follow our simple step-by-step process to get your warranty claim processed quickly and efficiently
Initial Contact
Contact our warranty service team through phone or online portal
- Call 09639-119977 or visit online portal
- Provide vehicle and warranty information
- Describe the issue in detail
- Schedule preliminary assessment

Documentation
Submit required documents and evidence for your warranty claim
- Upload photos of the issue
- Provide service history records
- Submit warranty certificate
- Include purchase documentation

Vehicle Inspection
Certified technician performs detailed inspection of your vehicle
- Authorized service center visit
- Certified technician assessment
- Diagnostic testing performed
- Detailed inspection report

Claim Review
Our warranty team reviews all documentation and inspection results
- Technical review by experts
- Warranty coverage verification
- Approval or denial decision
- Communication of next steps

Repair Authorization
Approved claims receive repair authorization with genuine parts
- Repair work authorization
- Genuine OEM parts approval
- Service center coordination
- Estimated completion time

Completion
Vehicle repair completed and ready for pickup with warranty extension
- Quality inspection completed
- Customer notification sent
- Vehicle ready for pickup
- Extended warranty coverage

Expected Timeline
Average processing times for each phase of your warranty claim
Claim Submission
Initial Review
Vehicle Inspection
Decision & Approval
Repair Completion
Required Documents
Warranty Certificate
RequiredOriginal warranty documentation
Vehicle Registration
RequiredValid vehicle registration certificate
Service History
RequiredComplete maintenance records
Problem Photos
Clear images of the issue
Quick Claim Submission
Submit your warranty claim online or call our support team for immediate assistance.

Need Help with Your Claim?
Our warranty specialists are here to guide you through every step of the claims process. Get personalized assistance for your specific situation.
WarrantyTerms
Understanding your warranty terms and conditions ensures you get the most from your coverage. Please review these important details carefully.

Warranty Coverage
- Coverage period: 5 years from date of original retail delivery or 100,000 km, whichever occurs first
- Covers defects in materials and workmanship under normal use and service
- Repairs performed only at authorized OMODA & JAECOO service centers
- Genuine OEM parts used for all warranty repairs
- Transferable to subsequent owners with proper documentation
- No deductible required for covered warranty repairs

Maintenance Requirements
- Regular maintenance must be performed at specified intervals
- Service must be completed at authorized service centers
- All maintenance records must be properly documented
- Use of genuine parts and recommended fluids required
- Failure to maintain vehicle may void warranty coverage
- Service book must be stamped and maintained

Warranty Exclusions
- Normal wear and tear items (brake pads, wiper blades, tires, filters)
- Damage from accidents, misuse, neglect, or abuse
- Modifications not approved by manufacturer
- Environmental damage (flood, hail, road salt corrosion)
- Commercial use or racing activities
- Damage from improper maintenance or unauthorized repairs

Terms & Conditions
- Warranty begins from date of original retail delivery
- Original purchaser must register warranty within 30 days
- Vehicle must be operated in accordance with owner's manual
- Warranty work authorization required before repairs
- Manufacturer reserves right to inspect claimed defects
- Warranty does not cover consequential or incidental damages
Important Notes
Key requirements and exclusions you should be aware of to maintain your warranty coverage.
Registration Requirement
Vehicle warranty must be registered within 30 days of purchase
Service Record Maintenance
Complete service history required to maintain warranty validity
Authorized Service Only
Warranty repairs must be performed at authorized centers
Commercial Use Exclusion
Warranty does not cover vehicles used for commercial purposes
Documentation Downloads
Access complete warranty documentation and vehicle manuals
Warranty Certificate
Official warranty documentation
Owner's Manual
Complete vehicle manual
Service Schedule
Maintenance intervals guide
Terms & Conditions
Full legal documentation
Electric Vehicle Warranty
Electric vehicles have additional warranty coverage for battery and motor systems.

Battery Warranty
- Battery capacity testing required for claims
- Normal degradation up to 30% is expected
- Charging patterns affect battery longevity
- Extreme temperature exposure may void coverage
Motor Warranty
- Covers manufacturing defects only
- Performance degradation must be documented
- Software updates may resolve issues
- High-voltage system safety compliance required
Dispute Resolution Process
If you have concerns about warranty coverage or service, follow this escalation process to ensure your issue is properly addressed.
Resolution Steps:
- 1Contact service center manager for initial resolution
- 2Escalate to regional warranty coordinator if needed
- 3Submit written complaint with supporting documentation
- 4Independent technical assessment may be required
- 5Final decision by manufacturer warranty department
- 6Consumer protection laws apply where applicable

Complete Terms & Conditions
This is a summary of key warranty terms. Complete terms and conditions are provided in your warranty documentation and owner's manual.
Your One-StopDestination
Our flagship showroom is the home of one of the most lucrative SUV brands in Bangladesh. Our dedicated sales team are always there to consult you and help you through the process of getting your next family SUV.

OMODA & JAECOO Service Center
206/1-207/1 Bir Uttam Mir Shawkat Sarak, Tejgaon Gulshan Link Road, Dhaka
Service Excellence
Find Our Location
Easily accessible from anywhere in Dhaka
Service Hours
Ready for Service?
Our expert technicians use state-of-the-art equipment and genuine parts to keep your OMODA & JAECOO vehicle in optimal condition.
Schedule YourService Appointment
Book your service appointment online and experience premium automotive care from our certified technicians using genuine OMODA & JAECOO parts.
Service Booking Form
Fill in the details below to schedule your appointment
Service Hours
Emergency Roadside Assistance
24/7 roadside assistance available for all OMODA & JAECOO owners.
09639-997755What to Expect
Need Help?
WarrantyQuestions
Find answers to common questions about your OMODA & JAECOO warranty coverage, claims process, and service requirements.
General Warranty
4 questionsYour warranty covers defects in materials and workmanship for 5 years or 100,000 km, whichever comes first. This includes engine, transmission, electrical systems, chassis, suspension, and safety systems. The warranty also includes 24/7 roadside assistance and is transferable to subsequent owners.
OMODA & JAECOO vehicles come with a comprehensive 5-year or 100,000 km warranty, whichever occurs first. Electric vehicles (E5) have an extended 8-year or 160,000 km warranty on the battery and electric motor systems.
Yes, the warranty is fully transferable to subsequent owners. The new owner must register the transfer with an authorized OMODA & JAECOO service center and provide proof of purchase. The remaining warranty period continues under the new ownership.
No, regular maintenance items such as oil changes, filter replacements, brake pads, and tire rotations are not covered under warranty as they are considered normal wear items. However, following the maintenance schedule is required to maintain warranty validity.
Service Requirements
4 questionsWarranty service must be performed at authorized OMODA & JAECOO service centers. Our certified technicians use genuine OEM parts and follow manufacturer specifications. You can find the nearest service center on our website or by calling 09639-997755.
You must follow the scheduled maintenance program as outlined in your owner's manual. This includes services at 2,000 km (4 months), 6,000 km (8 months), 10,000 km (12 months), and every 10,000 km thereafter. All services must be completed at authorized centers and properly documented.
No, warranty service and scheduled maintenance must be performed at authorized OMODA & JAECOO service centers. Using non-authorized service providers or non-genuine parts may void your warranty coverage.
Missing scheduled services may affect your warranty coverage. If you miss a service, contact an authorized service center immediately to discuss your options. Depending on the circumstances, you may be able to maintain coverage with proper documentation.
Claims Process
4 questionsTo file a warranty claim: 1) Contact your nearest authorized service center, 2) Bring your vehicle for inspection with all required documents, 3) The service center will assess the issue and submit the claim, 4) Wait for claim approval, 5) Complete the authorized repair work.
You need: vehicle registration certificate, original warranty documentation, complete service book with all stamps, purchase invoice from dealer, and if applicable, incident reports. Keep all these documents safe and bring them for any warranty service.
Most warranty claims are processed within 2-5 business days. Complex technical issues may require additional time for manufacturer review. Emergency repairs may be authorized immediately. You'll be notified of the decision as soon as possible.
If your claim is denied, the service center will explain the reason. You can request a detailed explanation, seek a second opinion from another authorized center, or escalate to the regional warranty coordinator. You also have rights under consumer protection laws.
Electric Vehicle
4 questionsElectric vehicles (E5) have comprehensive coverage including an 8-year/160,000 km warranty on the Lithium Iron Phosphate battery and electric motor. This covers battery degradation below 70% capacity and motor performance issues due to manufacturing defects.
Electric vehicles require less frequent service - every 12 months or 20,000 km. Services include battery thermal management checks, charging system inspection, electric motor diagnostics, and software updates. No oil changes are required.
Battery warranty can be affected by: extreme temperature exposure, improper charging practices, physical damage, and modifications to the charging system. Normal degradation up to 30% over the warranty period is expected and not covered.
The vehicle's onboard charging system is covered under warranty, but external home charging equipment (wall chargers, cables not supplied with vehicle) are typically covered by their own manufacturer warranties, not the vehicle warranty.
Coverage Limitations
4 questionsWarranty does not cover: normal wear items (brake pads, wiper blades, tires), damage from accidents or misuse, environmental damage, modifications not approved by manufacturer, commercial use, and maintenance items.
No, warranty does not cover damage from accidents, collisions, or misuse. These issues should be addressed through your vehicle insurance. However, if an accident reveals a pre-existing manufacturing defect, that specific defect may be covered.
Only manufacturer-approved modifications and accessories are allowed. Unauthorized modifications may void warranty coverage for affected systems. Always consult with an authorized service center before making any modifications to your vehicle.
Yes, vehicles used for commercial purposes (taxi, delivery, rental) may have different warranty terms or exclusions. Check your warranty documentation for specific commercial use limitations and contact your dealer for clarification.
Still Have Questions?
Our warranty specialists are here to help. Contact us for personalized assistance with your warranty coverage questions or claims.
Ready to GetStarted?
Whether you need to file a claim, schedule service, or find support, we're here to help you every step of the way.
Emergency Support: 09639-997755
Warranty & Roadside Support • 24/7 Available
File Warranty Claim
Submit a warranty claim for covered repairs
- Fast processing
- Online submission
- Expert support
- Status tracking
Schedule Service
Book your next maintenance appointment
- Online booking
- Flexible scheduling
- Reminder alerts
- Service history
Find Service Center
Locate your nearest authorized service center
- Nationwide network
- Certified technicians
- Genuine parts
- GPS directions
Your Warranty Benefits
Comprehensive protection and peace of mind for your OMODA & JAECOO vehicle.
5 Years Coverage
Comprehensive protection
100,000 km
Distance coverage
24/7 Support
Roadside assistance
Certified Service
Authorized centers
Complete Peace of Mind
Your OMODA & JAECOO vehicle is protected by comprehensive warranty coverage, expert service, and 24/7 support. Experience automotive excellence with complete confidence.
Questions about your warranty? Contact our support team at 09639-997755 or visit your nearest authorized service center.