Professional Automotive Service
Comprehensive Warranty

CompleteProtectionFor Your Journey

Your OMODA & JAECOO vehicle comes with comprehensive warranty coverage, ensuring peace of mind and protecting your investment for years to come.

5 years or 100,000 km comprehensive coverage
24/7 roadside assistance included
Transferable to subsequent owners
Genuine OEM parts guarantee
2024Award Winning
50+Certified Technicians
98%Customer Satisfaction
OMODA & JAECOO Vehicle
5-Star Safety
5 Years
Warranty Period
Complete protection
100,000 km
Distance Coverage
Whichever comes first
24/7
Roadside Assistance
Always available
Euro NCAP
5-Star Safety
Quality assured

Warranty Support

09639-119977
24/7 Warranty Hotline
Authorized Service Centers
Nationwide Coverage
Warranty Coverage

ComprehensiveProtection Plan

Your OMODA & JAECOO vehicle is protected by a comprehensive warranty covering major components and systems for complete peace of mind.

5★

Euro NCAP 5-Star

Safety certification

15+

Service Centers

Nationwide coverage

100+

Expert Technicians

Certified professionals

Service Center

5 Years or 100,000 km Warranty Coverage

Comprehensive warranty coverage for your OMODA and JAECOO vehicle, covering major components and systems from the date of original retail delivery, whichever comes first.

5 Years
Time Coverage
100,000 km
Distance Coverage
Euro NCAP
5-Star Safety
Primary Coverage
Engine & Powertrain
Full Coverage

Engine & Powertrain

Complete protection for all engine components, transmission, and drivetrain systems

Covered Components:

  • 2.0L Turbocharged Engine (JAECOO J8)
  • 2.0L Turbocharged Engine (OMODA C9)
  • 2.0L PHEV Hybrid System (C9 PHEV)
  • Pure Electric Motor (JAECOO J6)
  • 8-Speed Automatic Transmission
  • Electronic Control Units
  • Fuel System Components
  • Cooling & Thermal Management
  • Exhaust System
  • All-Wheel Drive System
Electrical & Technology
Comprehensive

Electrical & Technology

All electronic systems, infotainment, and advanced driver assistance features

Covered Components:

  • 12.3" Digital Instrument Cluster
  • 14.8" Touchscreen System (J8)
  • 12.3" Infotainment Screen
  • Advanced Climate Control
  • Electronic Parking Brake
  • Advanced Driver Assistance System
  • Intelligent Voice Assistant
  • Wireless Phone Charging
  • 360° Camera System
  • Premium Sound System
Safety Systems
Safety Assured

Safety Systems

Complete coverage for all active and passive safety components

Covered Components:

  • 8 Airbag Systems (J8)
  • 6 Airbag Systems (C9, J6, J7)
  • ABS & Electronic Stability Control
  • Traction Control System
  • Brake Assist System
  • Blind Spot Detection
  • Lane Departure Warning
  • Collision Prevention System
  • Hill Descent Control
  • Electronic Safety Features
Chassis & Suspension
Structural

Chassis & Suspension

Structural components, suspension, steering, and brake systems

Covered Components:

  • MacPherson Front Suspension
  • Multi-link Rear Suspension
  • Air Suspension System (J8)
  • Electronic Power Steering
  • Disc Brake Systems
  • Regenerative Braking (J6, C9 PHEV)
  • Wheel Bearings & Hubs
  • Structural Components
  • Advanced AWD System
  • Terrain Management System
Electric Vehicle

Electric Vehicle Warranty Coverage

Comprehensive warranty protection for OMODA J6 electric powertrain, battery systems, and charging infrastructure

8 Years
Battery Warranty
160,000 km
Motor Coverage
460 km
WLTP Range
Electric Vehicle

EV Components Covered:

  • Pure Electric Motor (275 HP / 360 Nm)
  • 77 kWh NCM Lithium-Ion Battery Pack
  • Advanced Battery Management System (BMS)
  • Intelligent Fast Charging System (30-80% in 45min)
  • Regenerative Braking with Energy Recovery
  • Thermal Management & Cooling System
  • Electric Safety & Protection Systems
  • All-Wheel Drive Electric System
  • Range Management & Optimization (460km WLTP)
  • Smart Grid Integration & V2L Technology
  • High-Voltage Electrical Components
  • Charging Port & Onboard Charger (11kW AC)
Special EV Warranty Terms:
Battery capacity guarantee: min 70% after 8 years
Free charging system diagnostics
Software updates included for life
24/7 EV emergency assistance

Premium Battery Protection

OMODA J6 Electric Vehicle

Our industry-leading battery warranty provides comprehensive protection for your electric vehicle investment with guaranteed performance standards.

8 Years
Battery Warranty
70%
Min Capacity
77 kWh
NCM Battery
275 HP
Electric Power
J6 Battery Technology

What's Protected:

  • Battery cell degradation beyond 70%
  • Battery management system failures
  • Charging system malfunctions
  • Thermal management issues
  • High-voltage component defects
  • Software-related battery problems

What's Included

  • Repairs at authorized service centers
  • Genuine OEM parts for all replacements
  • Transferable to subsequent owners
  • 24/7 roadside assistance included
  • No deductible for covered repairs
  • Nationwide service network

Exclusions

  • Normal wear and tear items (brake pads, wiper blades, filters)
  • Damage from accidents, misuse, or neglect
  • Modifications not approved by manufacturer
  • Damage from environmental factors (floods, hail, etc.)
  • Maintenance items and consumables
  • Damage from racing or commercial use

Important: Regular maintenance at authorized service centers is required to maintain warranty validity.

Service Working

Need Warranty Service?

Contact our authorized service centers or file a warranty claim online for fast and professional service.

Service Schedule

Maintain YourWarranty Coverage

Follow the recommended service schedule to maintain your warranty coverage and ensure optimal vehicle performance and reliability.

45 min
Average Service Time
Quick and efficient service
50+
Certified Technicians
Expert automotive professionals
100%
Genuine Parts
OEM quality guarantee
98%
Customer Satisfaction
Excellent service rating

Service Process

Our streamlined service process ensures your vehicle gets the best care

1

Book Appointment

Schedule your service online or by phone

2

Vehicle Drop-off

Bring your vehicle to our service center

3

Professional Service

Certified technicians perform maintenance

4

Quality Check

Thorough inspection and testing

5

Vehicle Ready

Pick up your serviced vehicle

First Service
Critical

First Service

Distance
2,000 km
Time Period
4 months

Service Includes:

  • Engine Oil Change
  • Oil Filter Replacement
  • Basic Vehicle Inspection
  • Brake System Check
  • Tire Pressure & Condition
  • Fluid Level Inspection
Warranty Note:
Required for warranty validity
Second Service
Important

Second Service

Distance
6,000 km
Time Period
8 months

Service Includes:

  • Engine Oil Change
  • Oil Filter Replacement
  • Air Filter Inspection
  • Battery & Charging System
  • Lights & Electrical Check
  • Suspension Inspection
Warranty Note:
Maintains warranty coverage
Third Service
Comprehensive

Third Service

Distance
10,000 km
Time Period
12 months

Service Includes:

  • Engine Oil Change
  • Oil & Air Filter Replacement
  • AC Filter Replacement
  • Coolant System Check
  • Brake Fluid Inspection
  • Comprehensive Diagnostic
Warranty Note:
Full system evaluation
Ongoing Services
Regular

Ongoing Services

Distance
Every 10,000 km
Time Period
12 months

Service Includes:

  • Scheduled Maintenance
  • Diagnostic System Check
  • Preventive Care
  • Safety System Verification
  • Performance Optimization
  • Warranty Compliance Check
Warranty Note:
Ensures continued coverage

Important Service Reminders

Follow these guidelines to ensure your warranty remains valid and your vehicle performs optimally.

Service Book Maintenance

Keep all service records in your vehicle service book

Required for warranty claims

Authorized Centers Only

Service only at authorized OMODA & JAECOO centers

Maintains warranty validity

Genuine Parts

Use only genuine OEM parts for replacements

Quality and warranty assurance

Early Warning System

Monitor dashboard alerts and warning indicators

Prevents major issues
Electric Vehicle

EV Service Differences

Electric vehicles have different maintenance requirements compared to traditional vehicles, with reduced service needs and specialized checks.

12 months
Service Frequency
20,000 km
Service Interval
Electric Vehicle Service

EV-Specific Services:

  • No engine oil changes required
  • Battery thermal management check
  • Charging system inspection
  • Electric motor diagnostics
  • Regenerative braking system
  • High-voltage system safety check
Service Center

Don't Miss Your Service Interval

Schedule your service appointment today to maintain warranty coverage and ensure your vehicle continues to perform at its best.

Quick
Service Booking
Certified
Technicians
Warranty
Compliance
24/7 Emergency Support

RoadsideAssistance

Get professional roadside assistance whenever you need it. Our certified technicians are available 24/7 to help you get back on the road safely.

Emergency Roadside Assistance

Emergency Hotline

09639-119977

Our emergency response team is standing by 24/7 to provide immediate roadside assistance wherever you are in Bangladesh.

Call Now for Emergency
24/7
Availability
Round the clock service
Nationwide
Coverage
All major cities and highways
200+
Service Partners
Certified roadside partners
15 min
Average Response
Quick emergency response

Emergency Response Process

Follow these simple steps to get immediate roadside assistance

1

Call Emergency Hotline

Dial 09639-119977 for immediate assistance

2

Provide Location

Share your exact location and vehicle details

3

Stay Safe

Remain in a safe location while help is on the way

4

Technician Arrives

Certified technician provides professional assistance

Available Services

Comprehensive roadside assistance services to handle any emergency situation

Jump Start Service

Jump Start Service

Dead battery? Our technicians will get you back on the road quickly

  • Professional equipment
  • Safe jump start procedure
  • Battery health check
  • Available 24/7
Tire Change Assistance

Tire Change Assistance

Flat tire support with professional tire changing service

  • Professional tire mounting
  • Safety inspection
  • Proper torque specifications
  • Emergency spare installation
Lockout Assistance

Lockout Assistance

Locked out of your vehicle? We'll help you regain access safely

  • Non-destructive entry
  • Professional tools
  • No damage guarantee
  • Quick response time
Emergency Fuel Delivery

Emergency Fuel Delivery

Run out of fuel? We'll bring fuel directly to your location

  • Quality fuel delivery
  • Multiple fuel types
  • Safe fuel handling
  • GPS location tracking
Towing Service

Towing Service

Professional towing to the nearest authorized service center

  • Flatbed towing trucks
  • Authorized service centers
  • Vehicle protection
  • Insurance coordination
Minor Repairs

Minor Repairs

On-site minor repairs to get you back on the road

  • Basic mechanical repairs
  • Emergency parts supply
  • Certified technicians
  • Temporary solutions

Need Emergency Assistance?

Don't wait in an emergency. Our certified technicians are standing by 24/7 to provide immediate roadside assistance.

Claims Process

Simple & FastWarranty Claims

Our streamlined warranty claims process ensures quick resolution of your vehicle issues with minimal hassle and maximum transparency.

7-15 Days
Average Processing Time
From submission to completion
96%
Customer Satisfaction
With our claims process
24/7
Support Available
Emergency claim assistance
100%
Genuine Parts
Only OEM parts used

6-Step Claims Process

Follow our simple step-by-step process to get your warranty claim processed quickly and efficiently

1

Initial Contact

Contact our warranty service team through phone or online portal

  • Call 09639-119977 or visit online portal
  • Provide vehicle and warranty information
  • Describe the issue in detail
  • Schedule preliminary assessment
Initial Contact
Step 1
2

Documentation

Submit required documents and evidence for your warranty claim

  • Upload photos of the issue
  • Provide service history records
  • Submit warranty certificate
  • Include purchase documentation
Documentation
Step 2
3

Vehicle Inspection

Certified technician performs detailed inspection of your vehicle

  • Authorized service center visit
  • Certified technician assessment
  • Diagnostic testing performed
  • Detailed inspection report
Vehicle Inspection
Step 3
4

Claim Review

Our warranty team reviews all documentation and inspection results

  • Technical review by experts
  • Warranty coverage verification
  • Approval or denial decision
  • Communication of next steps
Claim Review
Step 4
5

Repair Authorization

Approved claims receive repair authorization with genuine parts

  • Repair work authorization
  • Genuine OEM parts approval
  • Service center coordination
  • Estimated completion time
Repair Authorization
Step 5
6

Completion

Vehicle repair completed and ready for pickup with warranty extension

  • Quality inspection completed
  • Customer notification sent
  • Vehicle ready for pickup
  • Extended warranty coverage
Completion
Step 6

Expected Timeline

Average processing times for each phase of your warranty claim

Claim Submission

Same Day

Initial Review

1-2 Days

Vehicle Inspection

3-5 Days

Decision & Approval

2-3 Days

Repair Completion

5-10 Days

Required Documents

Warranty Certificate

Required

Original warranty documentation

Vehicle Registration

Required

Valid vehicle registration certificate

Service History

Required

Complete maintenance records

Problem Photos

Clear images of the issue

Quick Claim Submission

Submit your warranty claim online or call our support team for immediate assistance.

Call Support: 09639-119977
Customer Service

Need Help with Your Claim?

Our warranty specialists are here to guide you through every step of the claims process. Get personalized assistance for your specific situation.

Terms & Conditions

WarrantyTerms

Understanding your warranty terms and conditions ensures you get the most from your coverage. Please review these important details carefully.

International
Compliance
Global warranty standards
Consumer
Protection
Legal rights assured
Professional
Support
Expert assistance
Certified
Quality
Industry standards
Warranty Coverage

Warranty Coverage

6 key points to review
  • Coverage period: 5 years from date of original retail delivery or 100,000 km, whichever occurs first
  • Covers defects in materials and workmanship under normal use and service
  • Repairs performed only at authorized OMODA & JAECOO service centers
  • Genuine OEM parts used for all warranty repairs
  • Transferable to subsequent owners with proper documentation
  • No deductible required for covered warranty repairs
Maintenance Requirements

Maintenance Requirements

6 key points to review
  • Regular maintenance must be performed at specified intervals
  • Service must be completed at authorized service centers
  • All maintenance records must be properly documented
  • Use of genuine parts and recommended fluids required
  • Failure to maintain vehicle may void warranty coverage
  • Service book must be stamped and maintained
Warranty Exclusions

Warranty Exclusions

6 key points to review
  • Normal wear and tear items (brake pads, wiper blades, tires, filters)
  • Damage from accidents, misuse, neglect, or abuse
  • Modifications not approved by manufacturer
  • Environmental damage (flood, hail, road salt corrosion)
  • Commercial use or racing activities
  • Damage from improper maintenance or unauthorized repairs
Terms & Conditions

Terms & Conditions

6 key points to review
  • Warranty begins from date of original retail delivery
  • Original purchaser must register warranty within 30 days
  • Vehicle must be operated in accordance with owner's manual
  • Warranty work authorization required before repairs
  • Manufacturer reserves right to inspect claimed defects
  • Warranty does not cover consequential or incidental damages

Important Notes

Key requirements and exclusions you should be aware of to maintain your warranty coverage.

Registration Requirement

Vehicle warranty must be registered within 30 days of purchase

Required

Service Record Maintenance

Complete service history required to maintain warranty validity

Required

Authorized Service Only

Warranty repairs must be performed at authorized centers

Required

Commercial Use Exclusion

Warranty does not cover vehicles used for commercial purposes

Exclusion

Documentation Downloads

Access complete warranty documentation and vehicle manuals

PDF

Warranty Certificate

Official warranty documentation

2.4 MB
Download
PDF

Owner's Manual

Complete vehicle manual

8.7 MB
Download
PDF

Service Schedule

Maintenance intervals guide

1.2 MB
Download
PDF

Terms & Conditions

Full legal documentation

3.5 MB
Download
Electric Vehicle

Electric Vehicle Warranty

Electric vehicles have additional warranty coverage for battery and motor systems.

Electric Vehicle
8 Year Warranty

Battery Warranty

8 years or 160,000 km
Lithium Iron Phosphate battery degradation below 70% capacity
  • Battery capacity testing required for claims
  • Normal degradation up to 30% is expected
  • Charging patterns affect battery longevity
  • Extreme temperature exposure may void coverage

Motor Warranty

8 years or 160,000 km
Electric motor and power electronics
  • Covers manufacturing defects only
  • Performance degradation must be documented
  • Software updates may resolve issues
  • High-voltage system safety compliance required

Dispute Resolution Process

If you have concerns about warranty coverage or service, follow this escalation process to ensure your issue is properly addressed.

Consumer Protection
Rights protected under applicable laws
24/7 Support
Emergency assistance available

Resolution Steps:

  1. 1
    Contact service center manager for initial resolution
  2. 2
    Escalate to regional warranty coordinator if needed
  3. 3
    Submit written complaint with supporting documentation
  4. 4
    Independent technical assessment may be required
  5. 5
    Final decision by manufacturer warranty department
  6. 6
    Consumer protection laws apply where applicable
Legal Documentation

Complete Terms & Conditions

This is a summary of key warranty terms. Complete terms and conditions are provided in your warranty documentation and owner's manual.

Owner's Manual
Complete documentation
Warranty Book
Terms & conditions
Updated
Current version
Legal Notice: This information is subject to change. Terms and conditions may vary by region. Always refer to your official warranty documentation for complete details. OMODA & JAECOO reserves the right to modify warranty terms with proper notice.
Service Location

Your One-StopDestination

Our flagship showroom is the home of one of the most lucrative SUV brands in Bangladesh. Our dedicated sales team are always there to consult you and help you through the process of getting your next family SUV.

Emergency Support

09639-997755

Quick Booking

Schedule Online
OMODA & JAECOO Service Center
AUTHORIZED CENTER

OMODA & JAECOO Service Center

206/1-207/1 Bir Uttam Mir Shawkat Sarak, Tejgaon Gulshan Link Road, Dhaka

Saturday - Thursday: 10:00 AM - 8:00 PM

Service Excellence

Foreign Experts
Latest Diagnostic Technologies
OEM Dealership Level Equipment
Reliable Maintenance Service
Authentic Diagnostic Tools
State of the Art Equipment

Find Our Location

Easily accessible from anywhere in Dhaka

Service Hours

Daily Service10:00 AM - 8:00 PM
Emergency Support24/7 Available

Ready for Service?

Our expert technicians use state-of-the-art equipment and genuine parts to keep your OMODA & JAECOO vehicle in optimal condition.

Free multi-point inspection
Transparent pricing guarantee
Same-day service available
Book Your Service Now
Book Service

Schedule YourService Appointment

Book your service appointment online and experience premium automotive care from our certified technicians using genuine OMODA & JAECOO parts.

Service Booking Form

Fill in the details below to schedule your appointment

Vehicle Information

Service Details

Preferred Schedule

Contact Information

Service Hours

Daily Service10:00 AM - 8:00 PM
Emergency Support24/7 Available

Emergency Roadside Assistance

24/7 roadside assistance available for all OMODA & JAECOO owners.

09639-997755

What to Expect

Immediate confirmation email after booking
Follow-up call within 2 hours to confirm details
Digital multi-point inspection report with photos
Genuine OMODA & JAECOO parts only
Complimentary vehicle wash with every service
Certified technicians with OEM training
Transparent pricing with detailed estimates
Comfortable customer lounge with refreshments

Need Help?

Call us directly
09639-997755
Frequently Asked Questions

WarrantyQuestions

Find answers to common questions about your OMODA & JAECOO warranty coverage, claims process, and service requirements.

General Warranty

4 questions

Your warranty covers defects in materials and workmanship for 5 years or 100,000 km, whichever comes first. This includes engine, transmission, electrical systems, chassis, suspension, and safety systems. The warranty also includes 24/7 roadside assistance and is transferable to subsequent owners.

OMODA & JAECOO vehicles come with a comprehensive 5-year or 100,000 km warranty, whichever occurs first. Electric vehicles (E5) have an extended 8-year or 160,000 km warranty on the battery and electric motor systems.

Yes, the warranty is fully transferable to subsequent owners. The new owner must register the transfer with an authorized OMODA & JAECOO service center and provide proof of purchase. The remaining warranty period continues under the new ownership.

No, regular maintenance items such as oil changes, filter replacements, brake pads, and tire rotations are not covered under warranty as they are considered normal wear items. However, following the maintenance schedule is required to maintain warranty validity.

Service Requirements

4 questions

Warranty service must be performed at authorized OMODA & JAECOO service centers. Our certified technicians use genuine OEM parts and follow manufacturer specifications. You can find the nearest service center on our website or by calling 09639-997755.

You must follow the scheduled maintenance program as outlined in your owner's manual. This includes services at 2,000 km (4 months), 6,000 km (8 months), 10,000 km (12 months), and every 10,000 km thereafter. All services must be completed at authorized centers and properly documented.

No, warranty service and scheduled maintenance must be performed at authorized OMODA & JAECOO service centers. Using non-authorized service providers or non-genuine parts may void your warranty coverage.

Missing scheduled services may affect your warranty coverage. If you miss a service, contact an authorized service center immediately to discuss your options. Depending on the circumstances, you may be able to maintain coverage with proper documentation.

Claims Process

4 questions

To file a warranty claim: 1) Contact your nearest authorized service center, 2) Bring your vehicle for inspection with all required documents, 3) The service center will assess the issue and submit the claim, 4) Wait for claim approval, 5) Complete the authorized repair work.

You need: vehicle registration certificate, original warranty documentation, complete service book with all stamps, purchase invoice from dealer, and if applicable, incident reports. Keep all these documents safe and bring them for any warranty service.

Most warranty claims are processed within 2-5 business days. Complex technical issues may require additional time for manufacturer review. Emergency repairs may be authorized immediately. You'll be notified of the decision as soon as possible.

If your claim is denied, the service center will explain the reason. You can request a detailed explanation, seek a second opinion from another authorized center, or escalate to the regional warranty coordinator. You also have rights under consumer protection laws.

Electric Vehicle

4 questions

Electric vehicles (E5) have comprehensive coverage including an 8-year/160,000 km warranty on the Lithium Iron Phosphate battery and electric motor. This covers battery degradation below 70% capacity and motor performance issues due to manufacturing defects.

Electric vehicles require less frequent service - every 12 months or 20,000 km. Services include battery thermal management checks, charging system inspection, electric motor diagnostics, and software updates. No oil changes are required.

Battery warranty can be affected by: extreme temperature exposure, improper charging practices, physical damage, and modifications to the charging system. Normal degradation up to 30% over the warranty period is expected and not covered.

The vehicle's onboard charging system is covered under warranty, but external home charging equipment (wall chargers, cables not supplied with vehicle) are typically covered by their own manufacturer warranties, not the vehicle warranty.

Coverage Limitations

4 questions

Warranty does not cover: normal wear items (brake pads, wiper blades, tires), damage from accidents or misuse, environmental damage, modifications not approved by manufacturer, commercial use, and maintenance items.

No, warranty does not cover damage from accidents, collisions, or misuse. These issues should be addressed through your vehicle insurance. However, if an accident reveals a pre-existing manufacturing defect, that specific defect may be covered.

Only manufacturer-approved modifications and accessories are allowed. Unauthorized modifications may void warranty coverage for affected systems. Always consult with an authorized service center before making any modifications to your vehicle.

Yes, vehicles used for commercial purposes (taxi, delivery, rental) may have different warranty terms or exclusions. Check your warranty documentation for specific commercial use limitations and contact your dealer for clarification.

Still Have Questions?

Our warranty specialists are here to help. Contact us for personalized assistance with your warranty coverage questions or claims.

09639-997755
Warranty Support Hotline
Live Chat
Online Support Available

Ready to GetStarted?

Whether you need to file a claim, schedule service, or find support, we're here to help you every step of the way.

Emergency Support: 09639-997755

Warranty & Roadside Support24/7 Available

File Warranty Claim

Submit a warranty claim for covered repairs

  • Fast processing
  • Online submission
  • Expert support
  • Status tracking
File Claim

Schedule Service

Book your next maintenance appointment

  • Online booking
  • Flexible scheduling
  • Reminder alerts
  • Service history
Book Service

Find Service Center

Locate your nearest authorized service center

  • Nationwide network
  • Certified technicians
  • Genuine parts
  • GPS directions
Find Location

Your Warranty Benefits

Comprehensive protection and peace of mind for your OMODA & JAECOO vehicle.

5 Years Coverage

Comprehensive protection

100,000 km

Distance coverage

24/7 Support

Roadside assistance

Certified Service

Authorized centers

Complete Peace of Mind

Your OMODA & JAECOO vehicle is protected by comprehensive warranty coverage, expert service, and 24/7 support. Experience automotive excellence with complete confidence.

Fast Service
Quick claims processing
Expert Care
Certified technicians
Guaranteed
Quality assurance

Questions about your warranty? Contact our support team at 09639-997755 or visit your nearest authorized service center.