HIGH PRIORITY
Vehicle Recovery & Towing
Professional towing with advanced recovery equipment. Safe transport to authorized service centers.
- 24/7 availability
- Advanced equipment
- Nationwide coverage
- Safe transport
24/7 Emergency Service
ProfessionalRoadside AssistanceWhen You Need It Most
Expert emergency support across Bangladesh with foreign-trained technicians, advanced diagnostic equipment, and immediate response guarantee for all OMODA & JAECOO vehicles.
Vehicle Recovery
Professional towing
Mobile Repairs
On-site service
< 30 Min
Response Time
80+
Service Centers
14M+
Customers Served
99.9%
Success Rate
Emergency Services
Vehicle Recovery
Professional towing
Mobile Repairs
On-site service
Complete Service Coverage
Professional RoadsideAssistance Services
Expert emergency support for every situation with foreign-trained technicians and advanced diagnostic equipment.
How Our Emergency Service Works
01
Emergency Call
Contact 24/7 hotline
02
Assessment
GPS tracking & evaluation
03
Dispatch
Nearest technician sent
04
Resolution
Expert repair or recovery
Our Emergency Services
Comprehensive roadside assistance covering every emergency situation
CRITICAL
Engine Breakdown Assistance
Expert diagnosis and emergency repairs using OEM-level diagnostics by foreign-trained technicians.
- Expert diagnosis
- On-site repairs
- OEM parts
- Professional technicians
STANDARD
Battery Jump Start Service
Quick battery assistance and replacements for all OMODA & JAECOO models.
- Immediate jump start
- Battery testing
- Replacement available
- All models covered
STANDARD
Flat Tire & Wheel Change
Emergency tire change/repair with mobile equipment and spares.
- Emergency tire change
- Tire repair service
- Spare tire installation
- Mobile service
STANDARD
Emergency Fuel Delivery
Fast fuel delivery across highways and urban areas with quality assurance.
- Quick fuel delivery
- Highway coverage
- Urban service
- Quality guarantee
STANDARD
Vehicle Lockout Assistance
Safe, non-destructive entry for OMODA & JAECOO vehicles using professional tools.
- Safe key retrieval
- No damage guarantee
- Professional tools
- Quick response
HIGH PRIORITY
A/C System Emergency Service
Emergency A/C repair and maintenance optimized for Bangladesh's climate.
- Emergency A/C repair
- Refrigerant refill
- System diagnosis
- Climate priority
CRITICAL
Brake System Emergency
Immediate response for brake failures with priority dispatch and expert technicians.
- Priority response
- Safety critical
- Expert technicians
- Immediate dispatch
CRITICAL
Accident Assistance
Comprehensive support: recovery, insurance coordination, and medical referral guidance.
- Accident recovery
- Insurance coordination
- Medical referrals
- Full support
Service Excellence
Our Guarantee
Professional emergency support backed by OMODA & JAECOO's commitment to excellence
< 30 min
Response Time
Average emergency response
64 Districts
Coverage
Available across Bangladesh
200+
Technicians
Foreign-trained experts
24/7
Availability
Round-the-clock service
Need Emergency Assistance?
Call our 24/7 emergency hotline or request help online
Emergency Line Active
24/7 Emergency
ProfessionalRoadside Assistance
Expert emergency support across Bangladesh with foreign-trained technicians and OEM-level equipment
Vehicle Recovery
24/7 towing with advanced equipment
Heavy-duty towing
GPS tracking
Insurance coordination
Emergency Repairs
Mobile diagnostic and on-site repairs
On-site repairs
OEM diagnostics
Genuine parts
Expert Support
Foreign-trained technicians available
Expert technicians
Advanced tools
Priority response
Request Assistance
Emergency support for OMODA & JAECOO vehicles
24/7 Emergency Hotline
Always available
Coverage
Nationwide service
Response Time
30-90 minutes
Expert Team
Foreign-trained technicians
Service Process
Step 01
Emergency Contact
Call hotline or submit form
Step 02
Assessment
Professional evaluation
Step 03
Real-Time Updates
SMS updates with ETA
Step 04
Expert Service
OEM-level diagnostics
Step 05
Resolution
Professional repair or recovery
Professional Service Process
How Our EmergencyAssistance Works
Professional emergency response process designed for maximum efficiency and customer satisfaction. From first contact to service completion, every step is optimized for your peace of mind.
GPS Tracking
Real-time location sharing and technician tracking
Mobile Workshop
Fully equipped mobile service units
Emergency Priority
Immediate response for critical situations
Service Excellence Metrics
Proven Performance Across Bangladesh
< 30MIN
Response Time
Average emergency response time nationwide
99.9%
Success Rate
On-site repair success rate with customer satisfaction
80+
Service Centers
Authorized service locations across Bangladesh
200+
Expert Technicians
Foreign-trained certified professionals
5-Star Service
Customer satisfaction rating
Based on 10,000+ customer reviews
4.9/5
Industry Excellence
Emergency response leadership
Bangladesh Automotive Service Award
2024
Certified Quality
International standard compliance
ISO 9001:2015 Quality Management
ISO
Step 1Immediate
Emergency Contact
Call our 24/7 hotline or submit online assistance request with location details and vehicle information.
Key Features:
24/7 emergency hotline: 09639-997755
Online assistance request form
GPS location sharing for precise dispatch
Vehicle information and emergency type assessment
1
Step 22-5 Min
Expert Assessment
Professional evaluation and nearest certified technician dispatch with proper equipment and genuine parts.
Key Features:
Immediate situation assessment by experts
Nearest certified technician identification
Equipment and genuine parts preparation
Real-time ETA calculation and communication
2
Step 3Continuous
Live Tracking & Updates
Real-time updates with technician location, ETA, contact information, and service progress notifications.
Key Features:
SMS updates with technician ETA and location
Real-time tracking through mobile app
Direct technician contact information
Service progress and completion notifications
3
Step 410-30 Min
Professional Diagnosis
Foreign-trained technician arrives with OEM-level diagnostic equipment to assess and identify problems accurately.
Key Features:
Advanced OEM diagnostic equipment
Foreign-trained technician expertise
Comprehensive vehicle system assessment
Detailed problem identification and solution planning
4
Step 530-90 Min
Expert Service Delivery
On-site emergency repair with genuine parts or safe vehicle recovery to authorized OMODA & JAECOO service center.
Key Features:
On-site emergency repairs when possible
100% genuine OMODA & JAECOO parts
Professional vehicle recovery services
Safe transport to authorized service centers
5
Step 65-15 Min
Service Completion
Complete service documentation, quality assurance, insurance coordination, and follow-up scheduling.
Key Features:
Detailed service documentation
Insurance claim assistance and coordination
Follow-up service appointment scheduling
Customer satisfaction confirmation and feedback
6
Experience Professional Emergency Service
Our comprehensive process ensures you get expert help when you need it most.
Professional, reliable, and always available with 99.9% success rate nationwide.
Available 24/7 • 365 Days
Customer Testimonials
Real Stories fromSatisfied Customers
Hear from OMODA & JAECOO owners who experienced our professional roadside assistance across Bangladesh.
95%
Customer Satisfaction
24/7
Emergency Availability
< 60
Avg Response (min)
80+
Service Locations
Customer Experiences
Engine Breakdown
45 min
"I had a breakdown on the Dhaka-Chittagong highway at midnight. Called the emergency number and received help within 45 minutes. The technician was professional, diagnosed the issue quickly, and got me back on the road. Excellent service from OMODA!"
Md. Rahman Abdullah
Dhaka
OMODA C5•Dec 2024
Tire Change
35 min
"Flat tire in heavy rain during my family trip. The roadside assistance team arrived quickly with proper equipment and changed the tire professionally. They even checked the other tires for safety. Very impressed with the service quality."
Sarah Khan
Chittagong
JAECOO J7•Nov 2024
Battery Jump Start
40 min
"Battery died in a remote area during Eid holidays. The technician not only jump-started my car but also tested the electrical system to prevent future issues. Professional service with genuine care for customer safety."
Ahmed Hassan
Sylhet
OMODA E5•Oct 2024
Lockout Assistance
30 min
"Locked my keys inside the car at a shopping mall. The technician arrived within 30 minutes and opened the car without any damage. Very professional and courteous service. Highly recommend JAECOO roadside assistance."
Fatima Begum
Khulna
JAECOO J8•Dec 2024
A/C Emergency
50 min
"A/C system failed during a business trip in summer heat. The mobile technician diagnosed and fixed the refrigerant leak on-site. Saved my important meeting and demonstrated excellent technical expertise."
Mohammad Ali
Rajshahi
OMODA C9•Sep 2024
Accident Assistance
25 min
"Had an accident on a rural road during monsoon season. The emergency team coordinated with insurance, arranged towing, and even helped with police formalities. Comprehensive support when I needed it most."
Dr. Nasreen Ahmed
Comilla
JAECOO J7 AWD•Aug 2024
Join Our Satisfied Customers
Experience professional roadside assistance backed by thousands of positive reviews
95% Customer Satisfaction Rate
Help & Support
Frequently AskedQuestions
Get quick answers about our roadside assistance services. Need immediate help? Call 09639-119977.
Coverage
Vehicle towing, engine breakdown, battery jump start, flat tire change, fuel delivery, lockout assistance, A/C emergencies, and brake issues. All services by certified technicians with genuine parts.
Response
30-60 minutes in urban areas, 60-90 minutes on highways. You'll receive real-time SMS updates with technician location and ETA.
Availability
Yes, our emergency service operates 24/7, 365 days. Call 09639-119977 anytime or submit requests online.
Coverage
Nationwide coverage across Bangladesh with 80+ service centers. We reach major highways, urban areas, and remote locations.
Pricing
Services may be included in your warranty. Check your documentation or contact customer service for coverage details.
Process
Your name, contact number, exact location, vehicle model and registration, plus a description of the problem.
Coverage
We provide basic emergency assistance for other brands, but specialized service is optimized for OMODA & JAECOO vehicles.
Towing
We'll safely tow your vehicle to the nearest authorized service center using professional recovery equipment.
Live Chat
Quick support answers
Customer Service
General inquiries
Quick Resources
Service Centers
Find nearest location
Online Support
Submit requests
Still Have Questions?
Contact our support team for personalized assistance.
Ready to help